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Binay launches ‘Tik-Talk’ to address Makatizens’ concerns 

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Makati Mayor Abby Binay has taken a bold step in providing assistance to Makatizens by launching a help desk program where she will be answering various questions and concerns of residents. 

Starting March 27, Mayor Abby said she will personally answer the queries of Makatizens every last Monday of the month from 1 pm to 5 pm at Makatizen Hub on the third floor of SM Makati.

"The Help Desk is intended to serve as a channel for residents to raise their questions, comments, and concerns about the city's services, policies, and programs. We want to create a direct line of communication with Makatizens so that we can address their concerns more effectively," she said.


The mayor said the "Tik-Talk with Mayora Abby" help desk is part of the city's commitment to transparency, accountability, and good governance.

Mayor Abby is confident that the Help Desk will be a game-changer in how the city government interacts with its residents.

"We want to show that we are here for the people and that we are committed to serving them in the best way possible. I want to be able to address their concerns, provide solutions to their problems and make sure that their voices are heard," she said.

Mayor Abby also said the city will launch a new version of the Makatizen App soon to provide more features and services to Makatizens.


She said the Makatizen App will have a new user interface, making it easier for residents to navigate and access its various features and services.

In 2017, Makati launched the Makatizen App under a public-private partnership with Neo-Converge ICT Solutions, Inc. and Voyager Innovations to create a user-friendly app with multiple features.

The app allows users to access various services, including information about city programs and services. It also enables residents to report incidents and community concerns directly to the city government, streamlining the process and making it easier for residents to get their voices heard.

Residents may also send questions and concerns to the city government via Facebook and Instagram (@mymakati), Twitter (@Mayora_Abby), and the Makati portal (

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